Technology Help Desk

  • The Information Technology department administers “Tech Tickets” to assist YCOE employees in using technology. YCOE staff needing assistance should contact their immediate supervisor to request any technology support, including: help for Windows or Mac support, email help, answers to software questions, assistance ordering hardware and software, computer equipment set-up, video/teleconferencing scheduling, and connectivity issues.

    Supervisors/Requestors need to log in to the YCOE Tech Ticket web site and input a Ticket with a detailed description of the assistance needed. 

    Email Accounts


    Email Account Creation:  Requests for new email accounts, or email account name or location changes, may only be submitted by the HR Department via a request through the Tech Ticket system.
     
    Email Account Deletions:  Supervisors should notify the HR Department to request the deletion of e-mail accounts for departing employees. See the Employee Separation Procedure for complete information.
     
    YCOE Outlook Web Access  
    YCOE uses Microsoft Exchange Email which has a web-based email system known as Outlook Web Access (OWA) and is available to all staff. For instructions on OWA use, click here.

    Technology Orders


    Hardware:
    Technology Services will soon be publishing a new Hardware List.  This will be a list of recommended laptop and desktop computer systems from HP, our preferred vendor. By ordering the recommended systems ensures that YCOE receives the best possible price and allows the Technology Services staff to obtain the best possible warranty service.
     
    These items will be added soon!
    Recommended Standard Computer Configurations (pdf)
    Instructions for Ordering HP Computers (pdf)
     

    Main Office | Center for Education | One Stop Phones


    The following resources provide assistance in using the Digital & VoIP phone systems at the above sites.
    Mitel Phones

    Initiate or Change Phone Service
    Tech Ticket Requestors can initiate or change both office and cell phone service via the Tech Ticket system.

    Video Conferences & Webcasts
    YCOE staff participating in video conferences and webcasts should use the Video Conference Category with the Tech Ticket system to reserve equipment and technical assistance. The request should be submitted ten days prior to an event if it is being hosted by YCOE and five days prior to the event if it is not being hosted by YCOE.